On-Line Support

Download and Install our Remote Control App to your computer

Installing the app (TechConnect) on your computer gives Utah Micro Tech Support temporary access to your computer.  While on the Remote Access Support Session you will be able to see everything the Tech does on your computer.  You can ask questions during the session by connecting to the Tech by telephone or use the built-in Chat widget.

After the tech finishes the Support Session the app will be uninstalled from your computer automatically.

On-Line Support for MSP Customers

If you are using Utah Micro's Managed IT Services

The Remote Control app will already be pre-installed during the on-boarding process.  It is not necessary to download and install the app.  If you need to download and re-install your customized Remote Control App contact Support for instructions.